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FAQ

Installation & Launch​

What platforms are supported?​

Eidolon is available on Windows Desktop, Android, and Web. macOS and iOS versions are planned.

Windows shows "Windows protected your PC" during installation?​

This is Windows SmartScreen warning for unsigned apps. Click "More info" → "Run anyway" to proceed with installation.

White screen / won't load after launch?​

  • Check your network connection
  • Try disabling antivirus software and restarting
  • Confirm your system meets requirements (Windows 10 1803+)

Android installation failed?​

  • Confirm system version is Android 8.0+
  • Enable "Allow installation from unknown sources"
  • Check available storage space

Account​

Forgot my password?​

Currently, please contact the admin to reset your password. Self-service recovery will be available in future versions.

Can I change my username?​

Usernames cannot be changed after registration. Nicknames can be changed anytime.

Can I log in on multiple devices?​

Yes. The same account on different devices automatically syncs data.

Conversations​

AI not responding?​

  • Check your network connection
  • Confirm your "Echo" quota hasn't been used up
  • Try refreshing the page or restarting the app

AI response quality is poor?​

  • Try expressing your needs more clearly and specifically
  • Adjust the system prompt in settings to guide AI's reply style
  • Upgrade your subscription for a more powerful AI model

Will conversation history be lost?​

Conversation history is saved in the cloud and auto-syncs after login. Uninstalling and reinstalling doesn't affect cloud data.

Voice & Video​

No sound during voice calls?​

  • Check device volume
  • Confirm microphone and speaker permissions are granted
  • Try toggling speaker mode

Video call connection failed?​

  • Check network bandwidth (2 Mbps+ recommended)
  • Confirm camera permission is granted
  • Close other apps using the camera

Video call auto-hung up?​

By default, calls auto-hang up after 60 minutes to prevent quota waste. You can disable this protection in settings.

Subscription & Quota​

What is "Echo" quota?​

"Echo" is Eidolon's AI usage quota. Each conversation, image generation, and call consumes a certain amount. Quota refreshes each subscription cycle.

Quota used up?​

  • Upgrade your subscription tier
  • Wait for quota refresh
  • Reduce high-consumption actions

How to upgrade subscription?​

During beta, contact the community admin/creator. The official release will support online payment.

Privacy & Security​

Is my conversation data secure?​

  • All data uses encrypted transmission
  • Conversation content is visible only to you and AI
  • Your personal information is not shared with third parties

Does AI remember everything I say?​

AI automatically identifies and remembers important information, but doesn't verbatim record all conversations. You can view and manage what AI remembers on the Memory page.

Can I delete my data?​

Contact the admin to delete your account and associated data.

Other​

How to report issues?​

  • Report to the community admin in the group
  • Submit an Issue on GitHub
  • Each valid report earns 3 days of VIP access

How to get an invite code?​

Join the official community and request one from the admin or content creator.

What languages are supported?​

The interface supports Simplified Chinese and English, switchable in settings. AI conversations support multiple languages.